About the Lewies Investments Privacy Policy
Last updated: 25 August 2026
This Lewies Investments Privacy Policy explains how Lewies Investments (Pty) Ltd. collects, uses, stores and protects personal information when you visit our website, contact us, submit an enquiry or otherwise interact with our business.
1. Introduction
Lewies Investments (Pty) Ltd. (“Lewies Investments”, “we”, “us” or “our”) respects the privacy of its customers, prospective customers, suppliers, service providers, website visitors and other persons with whom we interact.
We are committed to processing personal information responsibly, lawfully and securely and to protecting the privacy rights of individuals and organisations whose information we process.
This Privacy Policy explains how Lewies Investments collects, uses, stores, shares, protects and otherwise processes personal information when you:
- Visit or use our website at lewiesinvestments.co.za
- Submit an enquiry through our website
- Request a quotation
- Contact us by telephone, email, WhatsApp or another communication channel
- Purchase products or services from us
- Supply products or services to us
- Enter into a business relationship with us
- Interact with any of our specialist divisions
- Otherwise provide personal information to Lewies Investments
This Privacy Policy should be read together with any other notices, terms or agreements that may apply to a particular product, service or business relationship.
Lewies Investments processes personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
2. Responsible Party
For purposes of POPIA, the responsible party in respect of the processing activities described in this Privacy Policy is:
Lewies Investments (Pty) Ltd.
Registration Number: 2021/728229/07
Website: lewiesinvestments.co.za
Email: abrilewies@lewiesinvestments.com
Phone / WhatsApp: 064 523 4671
Lewies Investments operates through a number of specialist business divisions, including waste management, fasteners, agricultural products, industrial products and mining and industrial solutions.
Personal information received through any of these divisions may be processed by Lewies Investments for the relevant business purpose.
3. What Is Personal Information?
For purposes of this Privacy Policy, “personal information” has the meaning assigned to it under POPIA and generally includes information relating to an identifiable natural or juristic person.
Depending on the circumstances, this may include information such as:
- Names and surnames
- Company or organisation names
- Identification or registration information
- Telephone numbers
- Mobile or WhatsApp numbers
- Email addresses
- Physical, postal or delivery addresses
- Job titles and positions
- Employer or organisation details
- Customer and supplier information
- Banking or payment-related information
- Tax or invoicing information
- Product and service requirements
- Quotations and purchase-order information
- Contractual information
- Correspondence and communications
- Website usage and technical information
- IP addresses
- Device and browser information
- Information contained in documents provided to us
- Any other information reasonably required for a legitimate business, contractual, legal or operational purpose
4. Categories of Information We May Collect
4.1 Website Enquiries
If you contact us through our website, we may collect:
- Your name
- Company name
- Email address
- Telephone or WhatsApp number
- The division or service you are interested in
- The contents of your message
- Details of the products or services you require
Our website enquiry forms are intended primarily for business enquiries and quotation requests.
4.2 Quotations and Sales Enquiries
When you request pricing or a quotation, we may collect:
- Contact details
- Company information
- Product descriptions
- Quantities
- Specifications
- Delivery information
- Site information
- Existing RFQs
- Purchase requirements
- Supporting drawings or documentation where relevant
This information may be required to identify suitable products, obtain supplier pricing, calculate delivery requirements or prepare an accurate quotation.
4.3 Customers
When you become a customer, we may process information necessary to manage the customer relationship, including:
- Contact information
- Company information
- Billing details
- Delivery addresses
- Tax and VAT information
- Purchase orders
- Quotations
- Invoices
- Statements
- Payment information
- Service records
- Collection or delivery information
- Contractual documentation
- Site-access or compliance information where applicable
- Communications relating to orders and services
4.4 Suppliers and Service Providers
We may process information about suppliers, manufacturers, contractors and other service providers, including:
- Contact information
- Company details
- Banking details
- Tax information
- Product information
- Quotations
- Supplier agreements
- Invoices
- Payment records
- Delivery details
- Compliance documentation
4.5 Waste-Management Customers
Where Lewies Investments provides waste-management services, additional operational information may be processed where reasonably required, including:
- Waste-stream information
- Collection schedules
- Site details
- Contact persons
- Waste documentation
- Disposal or treatment records
- Safety documentation
- Site-access information
- Environmental or compliance-related documentation
Where hazardous, medical, laboratory or other specialised waste is involved, we may process additional information required to identify, classify, handle, transport or coordinate the appropriate management of the relevant waste stream.
4.6 Website and Technical Information
When you use our website, certain technical information may be generated automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Approximate date and time of access
- Website interaction information
- Cookie information
The type and amount of technical information collected depends on the website services and technologies enabled at the time.
5. How We Collect Personal Information
We may collect personal information:
Directly from you
For example, when you:
- Complete a website form
- Send us an email
- Send us a WhatsApp message
- Telephone us
- Request a quotation
- Place an order
- Enter into an agreement with us
- Submit an RFQ
- Provide documentation
- Apply to become a supplier or customer
- Interact with one of our employees or representatives
From organisations you represent
Where you act on behalf of an employer, customer, supplier or other organisation, we may receive your business contact information from that organisation.
From suppliers or service providers
Where necessary to fulfil a customer requirement, information may be received from manufacturers, logistics providers, waste facilities or other parties involved in the transaction or service.
From publicly available sources
We may obtain business contact information from publicly available sources where reasonably necessary for legitimate business purposes and permitted by law.
Automatically through our website
Certain technical information may be collected automatically through cookies, hosting systems, security tools or similar technologies.
6. Purposes for Which We Process Personal Information
Lewies Investments may process personal information for purposes including:
- Responding to enquiries
- Preparing quotations
- Supplying products
- Providing services
- Processing orders
- Managing customer accounts
- Managing supplier relationships
- Arranging deliveries and collections
- Coordinating logistics
- Providing waste-management services
- Managing waste documentation
- Providing customer support
- Communicating regarding an order or service
- Processing payments
- Issuing invoices and statements
- Accounting and financial administration
- Tax and statutory compliance
- Managing contracts and service agreements
- Site-access and operational administration
- Product sourcing and procurement
- Obtaining supplier pricing
- Confirming stock and product availability
- Handling warranty or product queries
- Responding to complaints
- Maintaining business records
- Improving our website and services
- Website administration and security
- Preventing fraud or misuse
- Protecting our legal rights
- Meeting legal and regulatory obligations
- Conducting legitimate business development activities
- Communicating relevant products or services where permitted by law
We endeavour to collect and process only the information reasonably necessary for the relevant purpose.
7. Grounds for Processing Personal Information
Depending on the circumstances, Lewies Investments may process personal information where:
- You have provided consent
- Processing is necessary to conclude or perform a contract
- Processing is required to comply with a legal obligation
- Processing protects a legitimate interest of the person concerned
- Processing is necessary to pursue the legitimate interests of Lewies Investments or a third party, where permitted
- Another lawful basis recognised under applicable law applies
Where we rely on consent and the law allows you to withdraw that consent, you may do so by contacting us.
Withdrawal of consent does not necessarily affect processing that occurred lawfully before the withdrawal.
8. Special Personal Information
Lewies Investments does not ordinarily request special personal information through its general website enquiry forms.
Visitors should therefore avoid submitting information relating to matters such as:
- Health or medical information
- Biometric information
- Religious or philosophical beliefs
- Political persuasion
- Trade union membership
- Race or ethnic origin
- Sexual life
- Criminal behaviour or allegations
unless the information is genuinely necessary for a specific lawful purpose and has been requested by Lewies Investments.
Where special personal information must lawfully be processed, we will endeavour to apply appropriate safeguards and comply with applicable legal requirements.
9. Children’s Information
Our website and business services are intended primarily for adults, businesses and commercial organisations.
We do not intentionally use our website to collect personal information from children.
If we become aware that children’s personal information has been provided to us unnecessarily or without an appropriate lawful basis, we may delete or restrict that information.
10. Website Forms
Information submitted through our website forms is transmitted to Lewies Investments for the purpose of responding to the enquiry.
Our website forms may request information such as:
- Name
- Company name
- Email address
- Phone or WhatsApp number
- Required service or division
- Message or enquiry details
Information submitted through the website may be transmitted using third-party website, hosting, email or form-processing infrastructure.
Visitors should not submit passwords, payment-card details, medical records or other highly sensitive information through a general enquiry form unless specifically requested through an appropriate secure process.
11. Email and Electronic Communications
When you communicate with Lewies Investments by email, we may retain:
- Your email address
- Your name
- Email contents
- Attachments
- Dates and times of correspondence
- Information relevant to the enquiry or business relationship
Email communication may be processed through third-party email infrastructure.
No electronic communication method can be guaranteed to be completely secure, and users should therefore exercise reasonable caution when sending sensitive information by email.
12. WhatsApp and Telephone Communications
Where you contact us using WhatsApp or telephone services, your contact information and communications may be processed by the relevant telecommunications or messaging provider.
Information communicated through WhatsApp may also be subject to the privacy practices and terms of the WhatsApp service.
Lewies Investments may retain relevant business communications where reasonably necessary for customer support, quotation, contractual, legal or record-keeping purposes.
13. Cookies
Our website may use cookies and similar technologies.
Cookies are small pieces of information stored on a user’s device or browser and may be used to:
- Enable basic website functionality
- Maintain website security
- Remember preferences
- Improve website performance
- Understand how visitors use the website
- Support website forms
- Facilitate analytics where enabled
Some cookies may be essential for the website to function correctly.
Other cookies may relate to analytics, preferences or third-party services if such functionality is enabled.
14. Managing Cookies
Most internet browsers allow users to:
- View stored cookies
- Delete cookies
- Block cookies
- Prevent third-party cookies
- Receive notifications before cookies are stored
The exact controls depend on the browser being used.
Blocking certain cookies may affect the operation or functionality of parts of our website.
15. Website Analytics
Lewies Investments may use website analytics or performance tools to understand general website activity.
Where enabled, these tools may collect information such as:
- Pages visited
- Approximate visit duration
- Device type
- Browser information
- Referring pages
- General usage patterns
We may use this information to improve website usability, content and performance.
Where analytics services are provided by third parties, those parties may process certain technical information according to their own privacy terms and applicable contractual arrangements.
16. Hosting and Website Service Providers
Our website relies on external technology providers for services such as:
- Website hosting
- Domain services
- WordPress functionality
- Website forms
- Email delivery
- Security
- Backups
- Performance optimisation
These providers may process limited personal or technical information where necessary to provide their services.
Where a service provider processes personal information on behalf of Lewies Investments, we endeavour to use reputable providers and take reasonable steps to ensure appropriate protection of personal information.
17. Operators and Service Providers
Lewies Investments may make use of third parties who process personal information on our behalf.
Under POPIA, such parties may constitute “operators”.
Examples may include:
- IT service providers
- Website hosting providers
- Email service providers
- Accountants
- Bookkeepers
- Professional advisers
- Logistics providers
- Data-storage providers
- Software providers
- Payment or banking service providers
Operators are expected to process information only as necessary to perform the relevant service and to maintain appropriate confidentiality and security safeguards.
18. Sharing Personal Information
Lewies Investments does not sell personal information.
We may disclose personal information where reasonably necessary to:
- Perform a contract
- Fulfil an order
- Provide a requested service
- Obtain supplier pricing
- Arrange transport or delivery
- Coordinate waste treatment or disposal
- Manage a customer or supplier relationship
- Comply with legal requirements
- Protect our legitimate business interests
Recipients may include:
- Suppliers
- Manufacturers
- Distributors
- Logistics and courier companies
- Transport providers
- Waste-treatment or disposal facilities
- Recycling facilities
- Contractors
- Professional advisers
- Accountants
- Auditors
- Banks and payment-service providers
- IT and hosting providers
- Regulatory authorities
- Government agencies
- Courts or law-enforcement authorities where legally required
Only information reasonably necessary for the relevant purpose should be disclosed.
19. Product Sourcing and Supplier Enquiries
Where a customer requests a specialised product or quotation, Lewies Investments may provide limited information to a supplier or manufacturer in order to:
- Identify the required product
- Confirm specifications
- Obtain pricing
- Check stock
- Determine lead times
- Obtain delivery information
- Determine suitability for the intended application
Where possible, we limit the customer information shared to what is reasonably necessary to fulfil the requirement.
20. Deliveries and Logistics
Where products must be transported or delivered, certain information may be shared with courier companies, transporters or logistics providers.
This may include:
- Customer or recipient name
- Contact number
- Delivery address
- Company name
- Delivery instructions
- Relevant order information
These parties process the information for purposes associated with fulfilling the delivery.
21. Cross-Border Processing and Transfers
Some technology, hosting, email, cloud-storage, software or service providers used by Lewies Investments may operate infrastructure outside South Africa.
As a result, personal information may in certain circumstances be stored, accessed or processed in another country.
Where personal information is transferred outside South Africa, Lewies Investments will endeavour to ensure that the transfer is permitted under POPIA and that appropriate protections apply.
This may include circumstances where:
- The recipient is subject to laws, binding corporate rules or agreements that provide an adequate level of protection
- The person concerned consents to the transfer where appropriate
- The transfer is necessary for performance of a contract
- Another lawful basis for the transfer applies
22. Information Security
Lewies Investments takes reasonable and appropriate technical and organisational measures intended to protect personal information against:
- Loss
- Unauthorised access
- Unauthorised disclosure
- Destruction
- Damage
- Misuse
- Modification
- Unlawful processing
Safeguards may include, where appropriate:
- Password protection
- Access controls
- Secure hosting systems
- Software updates
- Anti-malware or security measures
- Restricted access to business systems
- Backup procedures
- Secure communication practices
- Appropriate staff or service-provider controls
Security measures are reviewed and adjusted where reasonably necessary.
However, no internet-connected service, email platform or electronic storage system can be guaranteed to be completely secure.
23. Security Compromises and Data Breaches
If Lewies Investments becomes aware of a security compromise involving personal information under its control, we will assess the incident and take reasonable steps to:
- Contain the incident
- Determine the nature and extent of the compromise
- Protect affected systems or information
- Investigate the incident
- Take corrective measures
Where required by law, Lewies Investments will notify the Information Regulator and affected persons in accordance with applicable requirements.
24. Accuracy of Information
We endeavour to keep personal information reasonably accurate, complete and up to date where necessary for the purpose for which it is processed.
Customers, suppliers and other persons are encouraged to notify us if their information changes.
You may request correction of inaccurate information by contacting us using the details set out in this Privacy Policy.
25. Data Minimisation
Lewies Investments aims to avoid collecting more personal information than is reasonably necessary.
We encourage website users and customers not to provide unnecessary sensitive or confidential information when making an ordinary enquiry.
26. Retention of Personal Information
Lewies Investments retains personal information only for as long as reasonably necessary for the purpose for which it was collected or where longer retention is permitted or required.
Retention periods may be influenced by:
- Contractual requirements
- Customer relationships
- Supplier relationships
- Accounting requirements
- Tax requirements
- Warranty periods
- Legal obligations
- Regulatory requirements
- Dispute resolution
- Litigation
- Health, safety or environmental requirements
- Legitimate business record-keeping requirements
Different categories of information may therefore be retained for different periods.
27. Destruction or De-Identification
Where personal information is no longer required and there is no lawful reason to retain it, Lewies Investments may take reasonable steps to:
- Delete it
- Destroy it
- Securely dispose of it
- De-identify or anonymise it
Information contained in backups may remain for a limited period until normal backup rotation or deletion processes occur.
28. Direct Marketing
Lewies Investments may communicate information about relevant products, services or business offerings to customers or prospective customers where permitted by applicable law.
Electronic direct marketing may include communication by:
- SMS
- Similar electronic communication channels
Where consent is legally required, we will endeavour to obtain appropriate consent.
Where applicable law permits communication with an existing customer concerning our own similar products or services, we may do so subject to the applicable requirements.
Marketing communications should provide a reasonable means to opt out where required.
You may request that Lewies Investments stop sending direct marketing communications to you at any time.
29. Business-to-Business Communication
Lewies Investments primarily operates in business-to-business markets.
We may therefore communicate with representatives of businesses regarding:
- Product sourcing
- Supplier opportunities
- Quotations
- Procurement requirements
- Business introductions
- Existing customer relationships
- Potential commercial relationships
Any personal information used in this context will be processed in accordance with applicable privacy and direct-marketing requirements.
30. Automated Decision-Making
Lewies Investments does not ordinarily use its website to make solely automated decisions that have legal or similarly significant consequences for individuals.
Website enquiries, quotation requests and business decisions are generally reviewed or handled by people.
If this practice changes materially, this Privacy Policy may be updated accordingly.
31. Links to Third-Party Websites
Our website may contain links to external websites, including those operated by:
- Suppliers
- Manufacturers
- Business partners
- Government bodies
- Other third parties
Lewies Investments does not control the privacy or security practices of third-party websites.
A link from our website does not mean that Lewies Investments accepts responsibility for the external site’s privacy practices.
Users should review the privacy notices of external websites before providing personal information.
32. Social Media
Lewies Investments may maintain profiles or business pages on social-media platforms.
If you interact with us through a social-media platform, that platform may independently collect and process your information according to its own privacy policy.
Lewies Investments is not responsible for the independent processing activities of social-media providers.
33. Your Rights
Subject to POPIA and other applicable law, you may have rights relating to your personal information, including the right to:
- Ask whether Lewies Investments holds personal information about you
- Request access to personal information held about you
- Request correction of inaccurate information
- Request deletion or destruction where legally appropriate
- Object to certain processing
- Withdraw consent where processing is based on consent and withdrawal is permitted
- Object to direct marketing
- Request information regarding the processing of your personal information
- Lodge a complaint with the Information Regulator
These rights may be subject to limitations contained in applicable law.
34. Requests for Access or Correction
Requests regarding personal information may be submitted to Lewies Investments using the contact details below.
We may need to verify the identity and authority of the person making a request before providing access to, correcting or deleting information.
This protects personal information from being disclosed or altered at the request of an unauthorised person.
Certain requests may be subject to procedures or prescribed forms under POPIA or the Promotion of Access to Information Act (“PAIA”).
35. Right to Object
Where permitted by applicable law, you may object to certain forms of processing.
Lewies Investments will consider a valid objection and determine whether processing should stop, subject to any legal rights or obligations that allow or require continued processing.
36. Withdrawal of Consent
Where Lewies Investments relies on your consent to process personal information, you may generally withdraw that consent by contacting us.
Withdrawal of consent:
- Does not make prior lawful processing unlawful
- May affect our ability to provide a particular service where the information is necessary
- Does not require deletion where the information must lawfully be retained for another reason
37. Complaints
If you have a concern regarding how Lewies Investments processes your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
You also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.
38. Information Regulator
The Information Regulator is the South African authority responsible for oversight of POPIA and PAIA.
Current contact details may be obtained from the Information Regulator’s official website.
At the date of this Privacy Policy, its contact information includes:
Information Regulator (South Africa)
Telephone: 010 023 5200
Toll-Free: 0800 017 160
Email: enquiries@inforegulator.org.za
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg
Users should refer to the Information Regulator’s official website or eServices portal for the latest contact details and complaint procedures.
39. PAIA
Certain requests for access to records may fall under the Promotion of Access to Information Act 2 of 2000 (“PAIA”).
Where applicable, such requests will be handled according to the requirements of PAIA and any applicable PAIA Manual or prescribed process maintained by Lewies Investments.
40. Changes to This Privacy Policy
Lewies Investments may update this Privacy Policy from time to time.
Changes may be made to reflect:
- Changes in law or regulation
- Changes to our website
- New products or services
- Changes in business operations
- Changes in technology providers
- Changes in information-processing practices
- Regulatory guidance
The most recent version will be published on this website.
The Last Updated date at the top of this page indicates when the policy was most recently revised.
41. Acceptance and Continued Use
By continuing to interact with Lewies Investments or use our website after being provided with this Privacy Policy, you acknowledge that you have had an opportunity to understand how personal information may be processed.
Where consent is legally required for a specific processing activity, your use of the website alone will not necessarily be treated as consent where applicable law requires a more specific form of consent.
42. Contact Lewies Investments
For privacy enquiries, requests for access or correction, objections, complaints or questions regarding this Privacy Policy, please contact:
Lewies Investments (Pty) Ltd.
Registration Number: 2021/728229/07
Website: lewiesinvestments.co.za
Email: abrilewies@lewiesinvestments.com
Phone / WhatsApp: 064 523 4671
Please include sufficient information for us to understand and respond to your request.
We may request reasonable proof of identity or authority before acting on requests relating to personal information.
Lewies Investments (Pty) Ltd. is committed to treating personal information responsibly and to maintaining appropriate privacy and information-security practices throughout its business operations.
If you have questions about the Lewies Investments Privacy Policy or how your personal information is handled, please contact us using the details provided below.